FAQ

HOW LONG DOES SHIPPING TAKE AND HOW DO I TRACK MY ORDER?

We ship worldwide! Please see our Shipping Page for more information.

WHAT SHOULD I DO IF I HAVE PROVIDED THE INCORRECT SHIPPING DETAILS?

Please contact us before 8am PT if you noticed that your shipping details are incorrect. Note that we are unable to allow any amendments once your parcel has been dispatched.

Should your parcel be returned to sender, please note that we will be required to pass on a subsidized reshipping postage fee.

However, if your order is delivered to the wrong address due to providing incorrect information we are not liable for reshipment or refund.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept payments by Paypal - Visa, Mastercard, and American Express.

IS THERE A WARRANTY?

Please email us at Contact@MiamiMasks.com and include your Order Number as well as photos of the damage.   Buyer is responsible for all return shipping costs.

CAN I CHANGE OR CANCEL MY ORDER AFTER PLACING IT?

Our goal is to process orders as fast as we can so you can receive your order as soon as possible. Be sure to review and amend your order before you click “complete order."

CAN I RETURN OR EXCHANGE AN ITEM?

Returns are accepted within 30 days of receiving your order. Customer pays return shipping. Must be in brand new condition.

Please see our  Refund/Return Policy

WHAT IF I RECEIVED A FAULTY ITEM?

We are terribly sorry if this has happened. We would like to sort out any faults immediately. If you need to exchange the faulty item for the same item, send us an email at Contact@MiamiMasks.com.

As soon as you discover a fault, please contact us immediately with photos or a short video ( within 7 days  of receiving your parcel). If 7 days have gone by since receiving your product, unfortunately we can’t offer you a refund or exchange.

If you need to contact us for any reason at all, please email us at Contact@MiamiMasks.com or stop by our offices Monday through Friday 9 am to 3 pm PT at 3977 Ocean Ranch Blvd, Oceanside CA 92056.